Kenya Commercial Bank will close all its branches in the region for three days in what the institution is calling upgrade of its core banking system.
All branches in Kenya, Tanzania, Uganda, Rwanda, South Sudan and Burundi – the six core markets – will be affected in this exercise.
According to a statement by the bank, the branches will be closed from Friday, August 12 through Sunday midnight and that services will resume next Monday (read August 15).
The management noted in a statement on Monday however that “All ATM, KCB M-Pesa, Point of Sale (POS) payments and mobile banking via*522# will be available over the weekend.”
The upgrade, the bank explains, is aimed at providing customers with a simpler and enhanced banking experience.
The core banking system, the Star observes, is the operation’s backbone – the software used to support a bank’s most common transactions.
Some of its elements include making and servicing loans, opening new accounts and processing cash deposits and withdrawals.
Via the Star